Many companies that provide after-sales support are now facing a major challenge: how can they improve the productivity of their service and maintenance staff and at the same time process their administration and invoicing as efficiently as possible? Relyon’s fully integrated service management solution is the effective answer to both questions, allowing your service to continue to enjoy the good reputation that it deserves.
Customisation, but still standardised
Using web-based software components that function as building blocks, Relyon Service Management makes it possible to customise standard software. That means that you just have to combine the right modules to build a suitable solution. And integration with existing hardware and software is never a problem.
Four modules, one solution
Extensive CRM functionality; overviews of customers, contact persons, contract periods, financial agreements and operational procedures Complete Call Centre / Back office functionality, input of maintenance, malfunction or installation reports
Installation management / machine management (with complete service history)
Insight into the availability and skills of field organisation employees
Document management: automated creation and management of proposals, contracts and SLA's
Conveniently arranged planning board
Self-service (customers can plan their own reports)
Deployment of field service staff based on their schedule, current GPS location,
skills, contractinformation and business hours
Journey planning and route optimisation
Tracking & Tracing
Complete overview of installation, maintenance and malfunctions
Up-to-date daily planning schedule
Insight into customer data/history/installation
Navigation to customer’s location
Time and parts registration
Digital signature
Updating the history and processing reports
Digital work order
Automatic invoicing
Comprehensive reports
Insight into parts used, for stock management purposes
Integration with financial systems
Automated Customer Satisfaction Survey
Besides the four modules Relyon offers also additional functionalities that fit seamlessly with the Relyon Service Management system.