Nootdorp, 23 July 2009 - Eight Canon Business Centres in the Netherlands have decided to automate their service departments using Relyon Service Management. The Canon Business Centres supply high-quality Canon products and ICT solutions in the field of office automation and document management for offices and professional printing companies.
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Jerry de Rijk - Relyon (left) and Peter Bos - Canon Business Centre Amsterdam North-West
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As part of Canon’s strategy to strengthen its customer orientation, Canon Nederland recently decided to provide its services to its customers from the Canon Business Centres instead of from head office. By bringing all facets of the services under one roof, Canon can now provide even better and faster service to its customers in their own regions. And with Relyon’s fully integrated web solution, Canon’s
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Business Centres will have a single partner for all eight CBC’s. Relyon Service Management will increase the productivity of Canon’s service and maintenance employees. At the same time, administration and invoicing will be processed much more efficiently. “Because the service departments at our business centres will now be in one and the same location, we’ll be able to guarantee our customers a uniform, high-quality level of services. I have every confidence that Relyon Service Management is a partner that can satisfy our high requirements in the area of service,” said Peter Bos, General Manager of the Canon Business Centre in Amsterdam North-West.